What payment methods do you accept?
We currently accept the following payment methods:
In person: Use our simple and secure Tap to Pay service.
Bank Transfer
Please note: Depending on the specific service purchased an upfront deposit may be required if a customer wishes to use Tap to Pay at the end of the service. Customers using Tap to Pay at the beginning of the service are not required to provide an upfront deposit. In certain circumstances customers paying through bank transfer may be required to send proof of payment in order to confirm their booking. Depending on the specific service purchased a minimum deposit of 20% will secure your booking.
What is your cancellation and refund policy?
Read our policy here: Cancellation and refund policy
How do I book a service?
At Shuttle On Demand we understand that scheduling flights and cruises, as well as organising day trips and events is stressful enough. So that’s why we are committed to making our booking process as easy and straightforward as possible. Simply click the BOOK button or the following link to be taken to our booking page: Book a service
Please note: If you are booking one of the following services: Private charter, Tours and day trips, please be aware that any changes must be communicated at least 48 hours in advance. Please read our cancellation and refund policy for more information.
Can I book a service for a specific time or date?
You can find all available times and dates on our booking page. If there is a specific time and date that isn’t offered which you would like to schedule a service for please get in touch and we will do our best to accommodate your plans.
I’ve booked an airport/cruise transfer. What happens if my flight/cruise is delayed?
We understand that delays can happen and things don’t always go to plan. We recommend getting in touch as soon as possible to notify us of any minor delays. This will allow us to adjust your pickup time accordingly at no additional charge. You can also provide us with your flight/cruise number ahead of time so that we can track its status in real time. This means you don't need to worry about informing us of a delay as we will monitor your arrival time and make the necessary adjustments to your pickup.
However, if you anticipate a major delay or changes to your travel plans, we recommend getting in touch as soon as possible to so that we can organise alternate arrangements to best suit your needs.
Please note: We understand delays are an inevitable part of travel and that there are circumstances where providing at least 24 hours notice for changes is not possible. Therefore we encourage you to inform us of significant delays or changes as soon as possible. Please read our cancellation and refund policy for more information.
What if I have many pieces of luggage and/or bulky items?
We always ensure we have plenty of space for luggage however if you are unsure whether the amount of luggage you have may be more than we can accomodate please get in touch so we can provide an accurate answer. Similarly, for any bulky items please let us know beforehand as some items may require specialised equipment or vehicle modifications.
Please note: There may be an additional charge for bulky items. We may ask you to provide dimensions of any items and/or weight before we can confirm your booking.
Are your vehicles wheelchair accessible?
Please contact us prior to booking if you or another passenger require wheelchair accessibility.